Is it possible to order a painted add-on?
No. In order to fulfill our obligations faster, we paint only the diorama from the Painted Diorama pledge.
Last updated: June 05, 2024 04:29
Can I choose painting options?
No. All dioramas will be painted according to one color template.
Last updated: June 05, 2024 04:29
Do you use the NMM method or metallic when painting?
We use metallic paint for metallic elements.
Last updated: June 05, 2024 04:29
Do you ship worldwide?
Yes. For years we send our miniatures, busts, and dioramas all over the world. This campaign is not an exception.
Last updated: June 05, 2024 04:29
Where can I check the shipping costs?
Estimated shipping cost: Diorama - 15$ Painted Diorama - 20$ Fairytale Theater - 32$ Additional 5$ shipping cost for Australia, New Zealand, Japan, Singapore, China.
Last updated: June 05, 2024 04:29
Can I choose another scale of miniatures?
No. This campaign only includes models in scale 32mm. But you can find plenty of models in scales 28mm and 20mm in our official stores.
Last updated: June 05, 2024 04:29
How long should I wait for a shipment?
This project contains a small amount of components. So we can start shipping pledges to backers at the end of August / September 2024.
Last updated: June 05, 2024 04:29
Can I have models in STL format?
No. In this campaign we sell tangible miniatures made of photopolymer resin. We aren’t planning to sell STL files of dioramas yet.
Last updated: June 05, 2024 04:29
Can I use these models when playing games?
Models aren’t cohesive with the diorama. You can use characters from the basic pledge and from add-ons in any tabletop games or DnD sessions.
Last updated: June 05, 2024 04:29
What about taxes?
We are not responsible for paying regional taxes and fees. You pay taxes according to the laws of your country.
Last updated: June 05, 2024 04:29
How big is the diorama?
Diorama height is 10.6 cm. Base oval is 12 cm in length.
Last updated: June 05, 2024 04:29
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.